Refund policy

RETURN, REFUND & CANCELLATION POLICY

At Mi-Barbara, we are committed to providing high-quality products and reliable customer support.

Most Mi-Barbara products are custom-made or made to order based on specifications selected or approved by the customer.

Only products designated as Ready To Ship on our website or in your quotation are in-stock products and may be eligible for return, subject to the conditions outlined below.

All other Mi-Barbara products are custom-made or made to order and are therefore non-returnable and non-refundable.

Please review this policy carefully before placing your order.

Inspection Upon Delivery

Please inspect your order carefully upon delivery.

Visible shipping damage, missing components or obvious discrepancies must be reported within 3 days of delivery. Technical or latent manufacturing issues should be reported promptly after discovery.

If you notice visible shipping damage, an incorrect item, missing components or any other issue, please contact us at info.mibarbara@gmail.com.

When reporting an issue, please keep all original packaging and provide the requested photographs, videos and shipping documentation. Failure to notify us promptly may affect our ability to investigate the issue or submit a claim with the shipping carrier.

Please do not discard the product, packaging, crate, carton or shipping materials until the claim has been reviewed.

Custom-Made & Made-To-Order Products

Most Mi-Barbara products are custom-made or made to order. Each product is manufactured specifically for the customer based on selected or approved specifications. These specifications may include:

  • Size or dimensions
  • Shape and configuration
  • Finish, color or material (wood, metal, ceramic, marble or stone)
  • Upholstery type and color
  • Mirror type and shape
  • Lighting configuration and color temperature
  • Electrical configuration
  • Plumbing configuration (backwash and shampoo units)
  • Mounting method
  • Storage layout and hardware
  • Special features
  • Project-specific specifications
  • Any other selected or approved product configuration

Custom-made and made-to-order products are non-returnable and non-refundable.

Because these products are manufactured specifically for the customer, they cannot be returned because the customer changes their mind, no longer needs the product, prefers another design, or determines after production that the product is not suitable for the intended space.

If there is a legitimate manufacturing defect, shipping damage or an error in relation to the approved order specifications, Mi-Barbara’s responsibility is to correct and resolve the issue. This may include repair, replacement parts, component replacement, product replacement, technical assistance or another appropriate corrective solution.

For custom-made and made-to-order products, we do not accept product returns and we do not issue cash refunds. This policy is subject to any rights that cannot legally be excluded under applicable law.

Ready To Ship Products

Only products designated as Ready To Ship on the Mi-Barbara website or in your quotation are considered in-stock products and may be eligible for return. All other products are custom-made or made to order and are non-returnable and non-refundable.

To qualify for a return, a Ready To Ship product must:

  • Be returned within 30 days of delivery
  • Be unused
  • Be uninstalled
  • Be unassembled
  • Be in new condition
  • Include all original components and accessories
  • Be returned in its original packaging
  • Receive return authorization from Mi-Barbara before being shipped back

Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless otherwise agreed by Mi-Barbara or required by applicable law.

Once the returned product is received and inspected, any approved refund will generally be issued to the original payment method within 7–10 business days.

Products That Cannot Be Returned

Unless otherwise required by applicable law, we do not accept returns of:

  • Custom-made products
  • Made-to-order products
  • Bespoke products
  • Personalized products
  • Products manufactured according to customer-approved specifications
  • Products manufactured according to customer-approved shop drawings
  • Products not designated as Ready To Ship
  • Installed products
  • Assembled products
  • Used products
  • Products not in their original condition
  • Products without their original packaging
  • Lighting accessories
  • Bulbs
  • Products damaged after delivery due to improper handling, installation, storage, modification or misuse

Damaged, Defective or Incorrect Products

The fact that most Mi-Barbara products are custom-made or made to order and are non-returnable does not affect our responsibility to address a legitimate manufacturing defect, shipping damage or an incorrectly manufactured product. If a product:

  • Arrives damaged during shipping
  • Has a confirmed manufacturing defect
  • Contains a defective component
  • Does not materially match the approved order specifications
  • Is missing a required component

Mi-Barbara will review the matter and provide an appropriate resolution. Depending on the nature of the issue, the resolution may include:

  • Technical assistance
  • Replacement parts
  • Replacement electrical components
  • Repair
  • Replacement of the affected portion of the product
  • Replacement of the complete product
  • Another reasonable corrective solution

Mi-Barbara will take responsibility for providing an appropriate corrective remedy for verified manufacturing defects, shipping damage or errors attributable to Mi-Barbara. Our responsibility is to correct the issue and provide the customer with the product ordered in proper condition.

Mi-Barbara reserves the right to determine the appropriate corrective remedy based on the nature of the issue, including repair, replacement parts, component replacement, replacement of the affected portion of the product or replacement of the complete product.

For custom-made and made-to-order products, even when a legitimate defect, shipping damage, manufacturing issue or order error is confirmed, the product remains non-returnable and non-refundable. The availability of a corrective remedy does not create a right to reject, return or obtain a cash refund for a custom-made or made-to-order product. Mi-Barbara’s obligation is to correct, repair, replace or otherwise resolve the issue, not to accept the product back for a cash refund.

Reporting a Damaged, Defective or Incorrect Item

If your product arrives damaged, defective, incomplete or materially different from the approved order specifications, Mi-Barbara will review and take responsibility for resolving any verified issue attributable to Mi-Barbara.

To report an issue, please email info.mibarbara@gmail.com and include:

  1. Your full name and order number.
  2. A detailed description of the issue.
  3. Clear photographs of the product.
  4. Videos where necessary to demonstrate the issue.
  5. Photographs of the exterior packaging or crate.
  6. Photographs of the interior packaging.
  7. A clear photograph of the shipping label.
  8. Any additional information reasonably requested by our customer support team.

For technical or electrical issues, we may also request photographs or videos showing the installation, electrical or plumbing connection, wiring, power supply, driver, controller or other relevant components.

Important: Mi-Barbara stands behind its custom-made and made-to-order products and will take responsibility for legitimate manufacturing defects, shipping damage or errors attributable to Mi-Barbara. However, custom-made and made-to-order products are final sale, non-returnable and non-refundable. Our obligation is to provide an appropriate corrective solution and ensure the customer receives the product ordered in proper condition.

Claim Review Process

Once the required information has been received, Mi-Barbara will review the claim. Our review may include comparison with:

  • The original order
  • Approved shop drawings
  • Approved measurements
  • Customer-approved specifications
  • Production records
  • Pre-shipment quality-control photographs
  • Pre-shipment quality-control videos
  • Shipping documentation
  • Installation photographs or videos

If the issue is confirmed to have resulted from a manufacturing defect, shipping damage or an error by Mi-Barbara, we will provide the appropriate corrective solution.

Shipping Damage

Salon furniture, mirrors, glass, stone and ceramic components can be fragile. Although Mi-Barbara uses protective packaging and quality-control procedures designed to minimize shipping damage, damage may occasionally occur during transportation.

Customers must inspect the shipment promptly after delivery. Visible shipping damage should be reported to Mi-Barbara within 3 days of delivery. Shipping carriers and insurance providers may also impose their own claim deadlines, so customers must cooperate promptly in providing all requested documentation.

Mi-Barbara may be unable to process shipping-related claims when the customer fails to report the issue promptly, disposes of the packaging, or cannot provide the documentation reasonably required to investigate the claim.

Quality Control Before Shipping

Before shipment, Mi-Barbara inspects, photographs and/or records custom-made products as part of our quality-control process. For applicable orders, these photographs and videos are shared with the customer before shipment. This process helps confirm:

  • Product dimensions
  • Finish
  • Shape
  • Upholstery
  • Lighting operation
  • General appearance
  • Hardware
  • Custom features
  • Overall product condition before shipment

Our quality-control records may also be used when investigating a post-delivery claim.

Return Procedure for Ready To Ship Products

If your product qualifies for return:

  1. Contact Mi-Barbara. Email info.mibarbara@gmail.com with your order number and identify the product you wish to return.
  2. Wait for return authorization. Do not ship a product back to Mi-Barbara until you receive return authorization and instructions from our team. Unauthorized returns may be refused.
  3. Return the product. The product must be returned according to the instructions provided by Mi-Barbara and must meet all applicable return conditions.
  4. Inspection. Once received, the returned product will be inspected.
  5. Refund. If the return is approved after inspection, the applicable refund will generally be credited to the original payment method within 7–10 business days. Original shipping fees are non-refundable.

Customer-Provided Measurements

Because most Mi-Barbara products are custom-made or made to order, customers are responsible for providing and approving accurate measurements and specifications. Mi-Barbara manufactures products based on the information provided or approved by the customer.

A product manufactured correctly according to customer-provided or customer-approved measurements is not considered defective simply because it does not fit the customer’s intended space. Customers should carefully verify all measurements before approving an order or shop drawing.

Shop Drawings & Approvals

As part of our custom and made-to-order process, Mi-Barbara may provide a shop drawing, specification sheet, rendering, quotation or other approval document before production. Customers are responsible for carefully reviewing:

  • Dimensions and overall size
  • Layout and mounting positions
  • Shape
  • Finish and upholstery
  • Lighting
  • Electrical and plumbing requirements
  • Orientation
  • Quantity
  • Special features
  • Certifications or labeling requirements
  • Code or project-specific compliance requirements
  • Other project specifications

Approval confirms that the customer accepts the specifications shown.

Authorized Customer Contact

For each order, Mi-Barbara works with the customer representative or designated point of contact who places the order, approves the quotation, approves the shop drawing or otherwise provides written approval on behalf of the customer. Mi-Barbara is entitled to rely on the instructions, approvals, specifications and confirmations provided by that designated contact.

If multiple parties are involved in the project, including owners, contractors, electricians, plumbers, architects, designers, installers, inspectors, project managers or other third parties, it is the customer’s responsibility to coordinate their requirements internally and ensure that all applicable requirements are communicated to Mi-Barbara before approval and production.

Mi-Barbara is not responsible for conflicting instructions, internal miscommunication or additional requirements introduced by another project participant after the order specifications have been approved.

Certifications, Codes & Third-Party Requirements

Any certification, labeling, electrical or plumbing standard, code requirement, contractor requirement, inspector requirement or project-specific compliance requirement must be communicated to Mi-Barbara in writing and expressly confirmed by Mi-Barbara before production begins.

Requirements introduced or changed by the customer, contractor, electrician, plumber, inspector, architect, designer, installer, project manager or other third party after approval or after production has begun do not constitute a product defect and do not make a custom-made or made-to-order product eligible for return or refund.

Mi-Barbara is responsible only for certifications, standards, features and specifications expressly confirmed in writing as part of the approved order and specifically identified in the quotation provided to the customer. Any requirement not included in the approved quotation or otherwise confirmed by Mi-Barbara in writing before production begins is not considered part of the order.

If a contractor, electrician, inspector or other third party later requests a different certification, label, specification, construction method, electrical standard or other requirement that was not included in the approved order, such request is considered a change to the customer’s project requirements and is the customer’s responsibility.

In the event of any inconsistency between a third party’s expectations and the approved quotation or written order specifications, the approved quotation and written specifications accepted by the customer will control. Once the customer approves the specifications and production begins, changes or cancellations may no longer be possible.

Installation

Customers are responsible for proper installation of the product. Where appropriate, Mi-Barbara recommends installation by a qualified professional, depending on the product and installation requirements, such as a:

  • Licensed electrician
  • Licensed plumber
  • Contractor
  • Carpenter
  • Professional furniture installer

Mi-Barbara is not responsible for damage or malfunction caused by:

  • Improper installation
  • Incorrect electrical or plumbing connection
  • Improper mounting
  • Incorrect voltage
  • Product modification
  • Unauthorized repairs
  • Failure to follow installation instructions
  • Installation on an unsuitable structure or surface
  • Incorrect measurements supplied or approved by the customer
  • Damage caused by the customer’s contractor or installer
  • Improper handling
  • Improper storage
  • Misuse of the product

Technical Issues

If you experience a technical issue, please contact us before attempting to modify, repair, disassemble or replace components. Our team may request photographs, videos or diagnostic information so that we can determine the cause of the issue and recommend the appropriate solution.

Unauthorized modification or repair may affect our ability to provide warranty or technical support if the modification causes or contributes to the problem.

Order Cancellations

Cancellation requests must be submitted by email to info.mibarbara@gmail.com.

Within 24 hours: if an order has been paid for but production has not begun, a cancellation request may be accepted within 24 hours of payment. A 25% cancellation and administrative fee will apply to reflect payment processing, administrative, design, procurement and order preparation costs.

After 24 hours: for cancellation requests submitted more than 24 hours after payment but before production has begun, a 50% cancellation and administrative fee may apply. These cancellation requests are subject to Mi-Barbara’s approval and are not guaranteed.

Mi-Barbara reserves the right to decline a cancellation request depending on the status of the order, material procurement, customization work already completed, design work, administrative processing and production progress.

Custom-Made & Made-To-Order Cancellations

Once production has begun, a custom-made or made-to-order order cannot be canceled. Production may include, but is not limited to:

  • Ordering custom materials
  • Procurement of special components
  • Cutting
  • Woodworking and cabinetry
  • Metal fabrication
  • Frame fabrication
  • Welding
  • Upholstery
  • Finishing
  • Painting
  • Plating
  • Mirror and glass processing
  • Electrical and LED preparation
  • Plumbing component preparation
  • Hardware preparation
  • Assembly
  • Project-specific production work

Once any of these processes have begun, the order is considered to be in production.

Orders That Have Shipped

Orders cannot be canceled once they have shipped. Cancellation or reimbursement requests submitted while an order is in transit will not stop or reverse the shipment. Any eligible issue must be reviewed after the product has been delivered in accordance with this policy.

Change of Mind vs. Product Issues

To avoid confusion, the following rules apply:

  • Ready To Ship products: may be eligible for return within 30 days, provided they meet all return conditions.
  • Custom-made or made-to-order products: all products not designated as Ready To Ship are custom-made or made to order and are non-returnable and non-refundable.
  • Change of mind: a change-of-mind return is available only for eligible Ready To Ship products.
  • Incorrect measurements or design decisions: a product manufactured according to customer-provided or customer-approved specifications is not considered defective because the customer later changes their preference, measurements, layout, design requirements, contractor requirements or project requirements.
  • New contractor, electrician, inspector or project requirements: requirements introduced after the quotation, specifications or shop drawings have been approved do not make a custom-made or made-to-order product eligible for return or refund.
  • Damaged, defective or incorrect products: Mi-Barbara will review the issue and take responsibility for providing an appropriate corrective solution when the claim is valid. Our remedy may include repair, replacement parts, component replacement, product replacement, technical assistance or another appropriate resolution. A valid product issue involving a custom-made or made-to-order product does not qualify for a product return or cash refund. Our responsibility is to correct and resolve the issue.

Acceptance of Terms

By placing an order with Mi-Barbara, approving a quotation or shop drawing, or authorizing production, the customer acknowledges and agrees to this Return, Refund & Cancellation Policy.

Severability

If any provision of this policy is found to be unenforceable under applicable law, the remaining provisions will remain in full force and effect.

Our Commitment to You

Most Mi-Barbara products are custom-made or made to order, and we stand behind every product we manufacture. If there is a legitimate manufacturing defect, shipping issue, technical problem or error on our part, we will take responsibility and work with you to resolve the matter.

For custom-made and made-to-order products, our responsibility is to correct, repair, replace or otherwise resolve the issue and provide the product ordered in proper condition. Custom-made and made-to-order products are non-returnable and non-refundable. For eligible Ready To Ship products, returns may be accepted in accordance with the return conditions described in this policy.

For questions regarding returns, product issues, claims or cancellations, please contact info.mibarbara@gmail.com.

Thank you for choosing Mi-Barbara.